Policies

GENERAL POLICIES & INFORMATION

HOURS & CHECK-IN REQUIREMENTS
•    RV Site/Rental Check-in: 2 noon
•    RV Check-out: 12 noon
•    Rental Check-out: 11 a.m.
•    Minimum Check-in age is 21 years old.
•    Guests aged 18 years old and under at the time of check in are considered children.
•    Business Office Sun – Sat: 8 a.m. - 5:30 p.m.
•    Store Hours Sun – Sat: 8 a.m. - 5:30 p.m.
•    Quiet Hours: 10 p.m. - 8 a.m.

AFTER HOURS ARRIVAL
•    If your plans change and you need to arrive outside of normal business hours, please refer to your confirmed reservation information.

RATES & CANCELLATION POLICY
Rates Policy
•    The rates displayed do not include any applicable service fees or charges for optional incidentals.
•    To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
•    Retail Monthly RV Stay: Available for stays of 30 days or more. Electricity is an additional charge.
•    Length of an Annual Stay: 12 Months
•    By using a credit card for a deposit, guarantee or payment, you agree to the following: I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds I have on deposit with MHC Property Management L.P. against what I owe.
Deposit and Payment Schedule:
Daily
o    Your credit card will be charged one-night rack rate prior to arrival.
o    Balance due on reservation start date.
     1 to 3 Months
o    One-month deposit, not to exceed $750.00 is due at time of reservation.
o    Balance due on reservation start date.
     4 to 5 Months
o    One-month deposit, not to exceed $750.00, is due at time of reservation.
o    50% of balance is due on reservation start date.
o    Final balance due on 1st day of 2nd month of reservation.
     6 months or longer
o    One-month deposit, not to exceed $750.00, is due at time of reservation.
o    50% of balance due on reservation start date.
o    25% of balance due on 1st day of 2nd month of reservation.
o    Final balance is due on 1st day of 3rd month of reservation.
Annual
o    Park Model/Tied Down rental - One-month deposit is required for new guests.
o    RV annuals - One-month deposit is required.
o    Monthly payment schedule for annual reservations is subject to good credit history and credit card agreement on file.
o    The method of payment for deposits is credit or debit card. If deposit is made in person, cash and/or check are acceptable.
Cancellation Policy
•    No refunds for early departure.
•    Click here for specific Daily and Weekly Stay cancellation and refund information.
Daily and Weekly Stays
o    If a site reservation is cancelled at least 48 hours prior to arrival, an administrative fee of $25.00 will be charged prior to refunding any advance deposit.
o    A cancellation notification of less than 48 hours will result in a forfeit of your deposit.
o    If a rental reservation is cancelled at least seven (7) days prior to arrival, an administrative fee of $25.00 will be charged prior to refunding any advance deposit.
o    Rental reservations that are cancelled within seven (7) days of arrival are not eligible to receive a refund.
     Long Term Stays
o    For reservations of one month or more, full refund of your reservation deposit will be given for cancellations made sixty (60) days in advance of the original arrival date.
o    For cancellations received less than sixty (60) days from arrival date, the deposit amount will be held on account for a future stay.
o    The only exception is a death or documented major family medical emergency, which will entitle the guest to full refund of the deposit if the cancellation is made prior to check-in.
o    Refunds for death or extended hospitalization will be reviewed on an individual basis at the regional level.

PET POLICY & ASSOCIATED FEES
•    Pets are allowed.
•    Breed Restrictions apply
•    Due to county law Pitbulls are not permitted.
•    Two (2) pets max per site.
•    Pets must always be on a leash.
•    Please clean up after pets and do not leave unattended on site.
•    Pets permitted in select rentals, please check rental page for more information.

WIFI AVAILABILITY & ASSOCIATED FEES
•    Pay by the day, week or month for WiFi at camp site or rental. 

CAMPGROUND SERVICES
•    Cabin rentals do not include linen such as sheets, towels, or blankets. Linen packs are available for a one-time additional charge of $15.00 per bed; pack includes one set of sheets, a towel set, and a blanket.
•    Cable TV: Free & included on RV sites and in rentals.
•    RV Storage: $119 per month
•    Golf Carts: No golf carts Allowed
•    Fishing License: No fishing on site.
•    Horseback Riding: No horseback riding.
•    Propane: Current price ($4.25 per gallon)
•    No work trucks, heavy equipment, or commercial equipment is permitted at the resort. Please advise guests of this prior to their stay.