Policies & General Information

• Policies subject to change without notice.

Hours

Check-in/Check-out

• Guests must collect a welcome packet from the welcome center before entering the park. One welcome packet per reservation.
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Minimum check-in age is 21.
• Guests aged 18 and under at the time of check-in are considered children.
• A two-hour early check-in and/or two-hour late check-out for your reservation may be available, each for an additional fee. If interested in either option, contact the management office in advance of your arrival to inquire about availability.

After Hours Arrival

• RV guests must park in the lot near Osprey Lodge then check-in at the welcome center after 9 a.m. the following morning.
• Lodging guests, contact us during normal hours to make arrangements.

Pet Policy

• Pets are allowed.
• Rental Pet Policy: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. Cats are not allowed. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

Reservation & Payment Policy

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Maximum 10 persons per site for Thousand Trails members. More than 10 persons will require rental of an additional site(s).
• Maximum 6 persons per site for non-Thousand Trails members. More than 6 persons will require rental of an additional site(s).
• Prices and sites are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.

Cancellation & Refund Policy

• No refunds will be issued for early check-out.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.

Campground Information & Services

• Water and Sewer sites are not available October though April. Guests may fill tanks at the Osprey Lodge.
• Campground Schedule: May 1-Oct 31 all sites open, Nov 1- Apr 30 limited sites open
• Tow vehicles (behind an RV or 5th Wheel) cannot exceed 20 feet in length.
• During winter months, hidden obstructions like snow covered stumps may prevent RVs over 30 feet from being able to fit on campsites.