Policies

General Policies:

• RV Check In Time: 1:00 PM
• Hotel/Rental Check In Time: 3:00 PM
• Check Out Time: 11:00 AM
• Minimum Check In age is 55 years old.
• Pets are allowed. No vicious breeds of dogs.
• Rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (800) 424-9191.

Reservation & Payment Policies:

• Reservations are essential during January, February, and March.
• Your credit card will be charged one night rack rate prior to arrival.
• For stays of one week or less, a one night deposit is required.
• A $50 utility deposit is required for stays of 30 days or more.
• The entire balance is due upon arrival for daily, weekly, monthly or seasonal reservations.
• To make changes to your reservation please call (877) 864-2728 and specify that you booked your reservation online.
• If a RV/Tent site reservation is canceled at least 2 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit. Otherwise the one night deposit will be forfeited.
• If a rental reservation is canceled at least 7 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• Rates are based on two persons per space. If additional persons occupy the unit, guest fees are $5.00 per person per day; $25.00 per person per week; and $50.00 per person per month.
• Rent charges begin on reservation start date, rather than on arrival date.
• In the case of multiple sites booked, cancellation penalties apply to each site that is canceled or changed.
• Prices and site type are subject to availability.
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.

Refund Policy:

• Refunds are allowed with 48-hour cancellation notice for daily and weekly reservations.
• A cancellation notification of less than 48-hours will result in a $25 administration processing fee.
• For reservations of one month or more, full refund of your reservation deposit will be given for cancellations made sixty (60) days in advance of original arrival date.
• Rental reservations that are canceled within 7 days of arrival are not eligible to receive a refund.
• Cancellation notification is defined as notifying the resort of intent to cancel by a phone call or written communication.
• For cancellations received less than sixty (60) days from arrival date, the deposit amount will be held on account for future stay.
• The only exception is a death or a documented major family medical emergency, which will entitle the guest to a full refund of the deposit if the cancellation is made prior to check-in.
• No refunds will be issued for early check out.

Helpful Information:

• WiFi hotspot located in the courtyard, pool area, and computer room.
• High speed Internet and additional WiFi service available from Jabba Communications for a fee.
• Mail box key deposit is $15.00 ($10.00 refundable).