General Policies & Information

• Policies subject to change without notice.
• Welcome Center: 209-962-0104
• Welcome Center hours 9 a.m. - 7 p.m.

Check-in/Check-out & Hours

• RV and Campsite check-in: 12 noon
• RV and Campsite check-in: 11 a.m.
• Rental check-in: 4 p.m.
• Rental check-out: 11 a.m.
• Front Desk: Sun - Sat, 9 a.m. - 9 p.m.
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Guests aged five years old and under at the time of check-in are considered children.
• A completed Reservations for Minors form is required for all unaccompanied minors. To download the form, copy and paste this link into your browser: http://www.rvonthego.com/images/PDF/Reservations-For-Minors061917.pdf.

Late Arrivals

A Call Box is located to the right of the Welcome Center door. RV/tent site guests, press the on-call button to speak with a ranger. RV/tent site guests cannot set up after 10 p.m. due to campground quiet hours (10 p.m. - 8 a.m.). For rental guests, locate the packet (containing keys, a map, and resort information) for your reservation in the lockers in front of the Welcome Center. Rental guests can check-in at any time.

Reservations & Payments

• To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.

Cancellations & Refunds

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: For cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit will be held on account for a future stay.

Pet Policy

• Rental Pet Policy: Pets are allowed in select rentals for an additional fee of $10 per night/per pet, $50 maximum per stay. There are no breed restrictions. RV pet policy: maximum is three 3& pets per site.