General Policies

• Check-in: 11 a.m.
• Check-out: 11 a.m.
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper.
• Members should also have their membership card on hand.
• Minimum check-in age is 21 years.
• Pets are allowed in the RV park only.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (270) 749-2891 X118.
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.

Reservation & Payment Policies

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.

Cancellation Policies

• In the case of mutiple sites booked, cancellation penalties apply to each site that has been cancelled or changed. 
• No refunds will be issued for early check-out. 
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate. 
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay.

Campground Services & Information

• For mail delivery to members, send correspondence to: General Delivery, P. O. Box 305, Park City, KY 42160.
• For FedEx & UPS: 1878 Mammoth Cave Parkway, Park City, KY 42160
• We are open year round; however, our active season is from Memorial Day through the end of October. Amenities and activities are limited from October to Memorial Day. During this time, the preserve offers campsites and restroom facilities only.