General Policies

• Check-in: 11 a.m.
• Check-out: 12 noon
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper.
• Members should also have their membership card on hand.
• Minimum Check In age is 18 years.
• Guests aged 17 years and under at the time of check-in are considered children.

Pet Policy

• Pets are allowed.

After Hours Arrival

• For late arrival arrangements, please contact our Reservation Department at (828) 758-7766.

Reservation & Payment Policies

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed. 
• No refunds will be issued for early check-out. 
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• Prices and site type are subject to availability.
• No refunds will be issued for early check-out.

Rental Policies

• Check-in: 4 p.m.
• Check-out: 11 a.m.
• All rates must be paid in full at time of reservation and will be taxed and cover up to maximum people allowed in the rental.
• Minimum rental period: 2 nights on regular weekends; 3 nights on holiday weekends.