General Policies & Information

• Policies subject to change without notice.

Check-in/Check-out & Hours

• Check-in: 3 p.m.
• Check-out: 11 a.m.
• Minimum check-in age is 21 years.
• Guests aged 17 years and under at the time of check-in are considered children.
• Gate closes: 5 p.m.

Pet Policy

• Pets are allowed, except in lakeside villas.

After Hours Arrival

• For late arrival arrangements, please contact our Reservation Department at (336) 492-7736.

Rental Policy

• All rates will be taxed.
• Rates cover up to 4 people.
• Additional people are $10 per person per night. Must be paid in full at time of reservation. Maximum 10 people.
• Minimum rental period is 2 nights on regular weekends and 3 nights on holiday weekends.

Reservation & Payment Policy

• Your credit card will be charged Itinerary total prior to arrival, up to a maximum of one night rack rate. Security deposits are required on all rentals at time of reservation. Any remaining balance will be due prior to check in.
• $250 refundable deposits are required on all Lakeside Villas.
• $50 refundable deposit on all Rustic Cabins.
• Deposits must be paid on credit card only and prior to check in.
• Cash will not be accepted for security deposits.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• No refunds will be issued for early check-out. There are no refunds for holiday weekends: Memorial Day, Labor Day or Fourth of July. 
• By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.

Cancellation & Refund Policy

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: For cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for future stays.

Terms of use for Camping Credits:

• Re-booking is subject to availability.
• May only be used once.
• Credits are non-transferable.
• Excludes holidays, holiday weekends and special event weekends.
• Valid for a 12 month period.

Campground Services & Information

• Sunday & Monday arrivals not permitted from November 1st to April 1st.
• Limited to Monthly/Seasonal stays November - March.
• Displayed rates and package prices are subject to change.
• Site assignments cannot be guaranteed.
• Parking is limited to two vehicles per site. Additional vehicles must be parked in the overflow section at the back of the campground.
• All rates include free use of the lower pools, canoes, & fishing, all activities and events unless otherwise noted.
• All RV rates are based on a family of 6.
• Rental rates are based on a family of 4 (additional person fees, local taxes & security deposit will be charged at the time of your reservation).
• RV sites include water, electric (30amp) & cable TV. Sewer and 50amp sites when available.
• Reservations accepted for a minimum of 2 nights on regular weekends, and 3 nights on holiday weekends.
• The pool is open in May and the closing date is determined by the onset of cool weather - check with the office.
• Electric powered golf carts are permitted with a registration fee of $5 per day, or $50 per season due at check-in.