General Policies & Information

• Policies subject to change without notice.

Check-in/Check-out & Hours

• Check-in: 3 p.m.
• Check-out: 11 a.m.
• Minimum check-in age is 21 years.
• Guests aged 18 years and under at the time of check-in are considered children.

After Hours Arrival

• For late arrival arrangements, please contact our Reservation Department at (828) 298-3822.

Reservations & Payments

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.

Cancellations & Refunds

• Camping is an outdoor experience. As such, we do not give refunds due to the discomfort of nature or for early departures.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay.

Pet Policy

• Pets are allowed.