Policies & General Information

Check-in/Check-out & Hours

• Campsite Check-in: 2 p.m.
• Campsite Check-out: 1 p.m.
• Rental Check-in: 2 p.m.
• Rental Check-out: 11 a.m.
• Minimum Check-in age is 18 years.
• Guests aged 17 years old and under at the time of check-in are considered children.
• In order to rent a campsite, cabin or duplex, there must be one responsible adult 21 years of age or older in the party.
• Pets are allowed in specific duplexes and cabins. Please call Twin Lakes directly for availability. Pets are allowed but not in all duplexes or cabins. They must be kept on a leash at all times and in such a manner as to prevent being aggressive or a nuisance to others. Please clean up behind your pets. Pets are not to be left unattended outside of your camper.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (866) 315-9339.

Reservation & Payment Policies

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of $250. Any remaining balance will be due on arrival.
• Prices and site type are subject to availability.
• Site assignments cannot be guaranteed.
• Displayed rates and package prices are subject to change.
• By using a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds I have on deposit with MHC Property Management L.P. against what I owe.

Cancellation Policies

• No refunds will be issued for early departure or inclement weather.

Before May 28, 2021

• If you cancel your reservation 14 or more days prior to arrival, you will be charged a $25 administrative fee.
• If you cancel your reservation within 14 days of arrival, you will forfeit your deposit; up to a maximum of $250.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.

From May 28, 2021

• RV campsites: We allow full refunds for cancellations up to 48 hours prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to $250.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay.

Helpful Information

• No gas powered golf carts
• Please do not arrive earlier unless you have checked with the Campstore staff. A fee may be applied for early arrival.
• Please observe our park speed limit of 5mph unless otherwise posted.
• Please dispose of your garbage in our dumpsters located near the entrance of our park. Only household trash should be disposed of in our park.
• Alcoholic beverages are prohibited throughout the park except on campsites. They must be in a cup or a covered container, concealing the label.
• Campers may swim at their own risk in the pool. Pool hours are 10 a.m. until dusk. Please observe our swimming rules as posted (i.e. no diving, running, horseplay, etc.) Please remember there is not glass allowed at the pool. An adult must accompany children under the age of 14 years. Swimming in any lakes, ponds, or canals is strictly prohibited.
• Not ATVs are allowed in the park. Licensed motorcycles only.
• No bicycle riding after dusk. No bike riding over the bridge. Children 16 years and younger must wear helmets.
• We are not liable for theft, vandalism, injuries, or acts of God occurring during your stay.
• Fireworks and firearms are prohibited.
• Golf carts are permitted for guests leasing for more than a 30 day period that have visited the store to obtain a park authorization decal. Transients are allowed golf carts for a charge of $5 per night or $25 for the year. You must have insurance on your golf cart and bring proof of insurance upon checking in. If a person is handicapped, the nightly or yearly fee can be waived.
• Electric motorized bikes are permitted for guests 55 and older. Guests who are physically challenged are also permitted to have a motorized bike after completing the proper paperwork and receiving a park authorization decal.
• No pets or smoking allowed in the duplexes or cabins.
• Grills are not provided.