Policies

General Policies:

• RV Check In: 12:00pm - 9:00pm
• RV Check Out: 12:00pm
• Rental Check In: 4:00pm
• Rental Check Out 11:00am 
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your unit. Members should also have their membership card on hand.
• Minimum Check In age is 21 years old.
• Guests aged 18 years old and under at the time of check in are considered children.
• Pets are allowed.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (440) 576-9030.

Reservation & Payment Policies:

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of $250.00. Any remaining balance will be due on arrival.
• If you cancel your reservation 14 or more days prior to arrival, you will be charged a $25 administrative fee.
• If you cancel your reservation within 14 days of arrival, you will forfeit your deposit; up to a maximum of $250.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• Prices and site type are subject to availability.
• No refunds will be issued for early check out.
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.

Helpful Information:

• Quiet hours are 11pm to 7am.
• Arrivals after 9pm will need to park in the designated lower parking lot area overnight until 9 am. Proceed to Ranger Check in area in the morning to check in.
• Avoid travelling ot the campground via Mill Creek Road as there is a low clearance bridge on Mill Creek Road, west of Kenisee Lake.