Policies

General Policies:

• Check-in: 11 a.m.
• Check-out: 11 a.m.
• Age qualified community.
• Children are allowed to visit for up to 2 weeks. Restrictions to amenities may apply to children under 18.
• Extra persons are $2 per person per day, with a max limit of 14 days (based on double occupancy)
• For stays 30 days or longer please call for availability.
• Rates displayed do not include any applicable service fees or charges for optional incidentals.
• No tent camping permitted. RVs must be self-contained.
• For late arrival arrangements, please contact our Reservation Department at (877) 864-2728.

Reservation & Payment Polices:

• Your credit card will be charged one night rack rate prior to arrival.
• To make changes to your reservation please call (877) 864-2728 and specify that you booked your reservation online.
• If a RV site reservation is canceled at least 2 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit. Otherwise the one night deposit will be forfeited.
• If a rental reservation is canceled at least 7 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• Rental reservations that are canceled within 7 days of arrival are not eligible to receive a refund.
• In the case of multiple sites booked cancellation penalties apply to each site that is canceled or changed.
• Prices and site type are subject to availability.
• No refunds will be issued for early check out.

Extended Stay (3 months or more) Reservation Policy

• You credit card will be charge a 1 month deposit. The remaining balance is due upon arrival.
• A cancellation policy of 60 days prior to arrival or before September 1st of the current year applies to any monthly or seasonal reservation.
• For seasonal stays (90 day/longer) need to call Arizona Public Service Toll Free 1-800-253-9405 for your electric service connection. We recommend your meter to be activated several days prior to your arrival.

Monthly Stays 30 days to 89 days

• A $50 utility deposit is required for stays up to 89 days, this deposit will be due upon arrival and applied to your final electric bill.
• Utility fees will be assessed in accordance with current metering and fee collection standards.
• Less than 60 days will receive no refund; your deposit will be held for a future stay to be used within one year or the following season. 

Pet Policy:

• Pet fees (currently pet fees are waived at the resort until further notice.).
• Call for dog site availability for extended stay (3 months or longer).
• No dogs allowed around resort buildings.
• Dogs may be walked in designated areas on a leash.
• Dog must be kept on a leash of no more than 8 feet.
• Dogs may be carried on bikes, in arms or in cars.
• Owners are required to immediately clean up pet dropping.
• Drainage basins and cactus plants are not safe areas for pets.
• Dogs are not allowed to urinate on or near any plants.
• Dogs must be kept inside your RV if you are gone.
• Vicious dogs are not allowed.
• Max 2 dogs per site.
• Dobermans, Pit Bulls and Rottweiler are not allowed.
• Immediate eviction will follow any dog bite or attack.
• You will be held liable for any property damage caused by your dog.
• Pet owners with 3 violations will have their tenancy terminated by Fiesta Grande.
• Please call for monthly reservations for pet sites.