General Policies & Information

• Policies subject to change without notice.

Check-in/Check-out & Hours

• RV check-in: 12 noon until dusk
• RV check-out: 11 a.m.
• Rental check-in: 3 p.m.
• Rental check-out: 10 a.m.
• Minimum check-in age is 55 years.
• Initial arrival from Main Street only. University Street is card entrance only. RV check in after dark will be required to park at main office curb for the night.

After Hours Arrival

• For late arrival arrangements, please contact our Reservation Department at (888) 726-8744.

Reservation & Rates

• Mandatory two night reservations required for weekends and 3 nights for holidays.
• Single night midweek campsite reservations may be booked.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• To make changes to your reservation please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.

Deposit and Payment Schedule

• By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.

Daily/Weekly Stays

• Your credit card will be charged a deposit of one night rack rate. Any remaining balance is due prior to arrival.

Extended Stays

• For all stays of one month or longer, a one month deposit up to a maximum deposit of $750 is required at the time of reservation. Balance due on reservation start date.

Cancellation and Refund Policy

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay. The only exception is a death or documented major family medical emergency, which will entitle the guest to full refund of the deposit if the cancellation is made prior to check-in. Refunds for death or extended hospitalization will be reviewed on an individual basis at the regional level.

Rental Policies

• $250 deposit to reserve and the balance is due on arrival (refundable after check-out walk through)
• $200 cleaning fee applies
• 30-Day minimum stay required

Pet Policy

• Pets are allowed. Some pet restrictions may apply. Limit of two dogs per site.

Campground Services & Information

• Packages mailed to Mesa Spirit will only be received via Parcel Pending. Resort personnel will no longer be accepting packages. To learn more about the service visit https://www.parcelpending.com/residents/ or call 1-855-316-4756. To sign up, visit https://my.parcelpending.com/signup.
• This is an age-qualified resort. For age-qualified resorts, a fourteen-day limit on guests and children applies.
• All RV sites at Mesa Spirit are 50amp. 30amp rigs will require an adapter. For your convenience, adapters are available for sale at the resort.
• All rates are based on a party of two. Extra guests are charged at a rate of $4 per day, per person.
• We will do our best to hold the campsite specified in your confirmation letter. However we cannot guarantee that a site change will not occur.
• Electricity is billed for stays of thirty days or more.