General Policies & Information

Check-in/Check-out & Hours

• Check-in: 12 noon
• Check-out: 12 noon
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• A completed Reservations for Minors form is required for all unaccompanied minors. To download the form, copy and paste this link into your browser: http://www.rvonthego.com/images/PDF/Reservations-For-Minors061917.pdf.

Pet Policy

• Pets are allowed.

After Hours Arrival

• For late arrival arrangements, please contact our Reservation Department at (760) 345-2236.

Reservation & Payment Policies

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.

Cancellation Policies

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.

Campground Services & Information

• All letter mail and packages can be sent to our resort address - 77500 Varner Rd, Palm Desert, CA 92211. Please be sure to include your name and resort address. 
• Mail can be picked up at the Recreation Lodge mailroom and guests will be notified when mail is ready to be picked up. 
• UPS & FED EX delivers packages directly to the site. No fee will be charged for all mail. For any inquires about mail, please contact the Recreation center at (760) 772-7078. 
• Propane hours are every day from 10am to 2pm at $3.50 per gallon. Ice is sold at $3.00 and the dump station has no charge. 
• Lost cabin key fee $50.