Policies & General Information

• Check-in: 12 noon
• Check-out: 12 noon

• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• A completed Reservations for Minors form is required for all unaccompanied minors. To download the form, copy and paste this link into your browser: http://www.rvonthego.com/images/PDF/Reservations-For-Minors061917.pdf.
• Pets are allowed.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (760) 345-2236.

Reservation & Payment Policies

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of $250. Any remaining balance is due prior to arrival.
• Rates based on 4 people (2 adults/2 children).
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.

Cancellation Policies

Prior to May 28, 2021

• If you cancel your reservation 48 hours or more days prior to arrival, you will not be charged a fee.
• If you cancel your reservation within 48 hours of arrival, you will forfeit your deposit, up to a maximum of $250.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.

From May 28, 2021

• RV campsites: We allow full refunds for cancellations up to 48 hours prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to $250.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay.

Helpful Information:

• No member or guest mail is received or dispersed at Thousand Trails Palm Springs. You may receive mail at a Post Office in care of General Delivery, Thousand Palms, CA 92276 (760) 343-3428. To contact any Post Office call 800-ASK-USPS (276-8777)
• UPS & FED EX delivers packages directly to your site if a site number is provided on the address label.
• There is a package handling fee based on the size of the package: $3 (small size), $5 (medium size), $10 large.