Policies

Policies and General Information:

• Check-in Mon - Sat: 2 p.m. - 8 p.m.
• Check-in Sun: 2 p.m. - 6 p.m.
• Check-out: 11 a.m.
• Minimum check-in age is 18 years old.
• Guests aged 16 years old and under at the time of check-in are considered children.
• Pets are allowed. 2 pets max. No aggressive breeds.  
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (877) 277-8737.
• To make changes to your reservation please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• No refunds for early departure.
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.

Helpful Information

As you book your reservation, please note the following conditions:

• Highland Woods is not a typical Encore resort.  
• Highland Woods is an older campground with very narrow sites.
• For Highland Woods, the check-in is at the Breezy Hill office (located approximately 100 feet to the west of Highland Woods entrance, on the same side of the street).
• Sewer connections are beneath the RV (you may have to crawl under the RV to connect).
• Water and electric connections are on the opposite side of normal RV hook-up connections.
• The sites are very tight.
• Storage trailers are not allowed. There is not sufficient space for them.
• There are two trains located near the resort that run often.
• We permit one vehicle per site (no commercial vehicles).
• We have 95% French speaking guests from November - April. 

Deposit and Payment Schedule:

Daily

• Your credit card will be charged one night rack rate prior to arrival.
• Balance due on reservation start date.

1 to 3 Months

• One month deposit, not to exceed $750 is due at time of reservation.
• Balance due on reservation start date.

4 to 5 Months

• One month deposit, not to exceed $750, is due at time of reservation.
• 50% of balance is due on reservation start date.
• Final balance due on 1st day of 2nd month of reservation.

6 months or longer

• One month deposit, not to exceed $750, is due at time of reservation.
• 50% of balance due on reservation start date.
• 25% of balance due on 1st day of 2nd month of reservation.
• Final balance is due on 1st day of 3rd month of reservation.

Annual

• Park Model/Tied Down - One month deposit is required for new guests.
• RV annuals - One month deposit is required.
• Monthly payment schedule for annual reservations is subject to good credit history and credit card agreement on file.
• The method of payment for deposits is credit or debit card. If deposit is made in person, cash and/or check are acceptable.

Cancellation and Refund Policy:

Daily and Weekly Stays

• If a site reservation is canceled at least 48 hours prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• A cancellation notification of less than 48 hours will result in a forfeit of your deposit.
• No refunds for early departure.
• If a rental reservation is canceled at least seven days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• Rental reservations that are canceled within seven days of arrival are not eligible to receive a refund.

Long Term Stays

• For reservations of one month or more, full refund of your reservation deposit will be given for cancellations made sixty (60) days in advance of the original arrival date.
• For cancellations received less than sixty (60) days from arrival date, the deposit amount will be held on account for a future stay.
• The only exception is a death or documented major family medical emergency, which will entitle the guest to full refund of the deposit if the cancellation is made prior to check-in.
• Refunds for death or extended hospitalization will be reviewed on an individual basis at the regional level.
• No refunds for early departure.