Policies

General Policies:

• Check in time for Camp Sites: 12:00 PM to 7:00 PM. After hours check in available.
• Check in time for Rentals: 4:00 PM to 7:00 PM. After hours check in available.
• Check Out Time: 11:00 AM
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your unit. Members should also have their membership card on hand.
• Minimum Check In age is 21 years old.
• Guests aged 18 years old and under at the time of check in are considered children.
• Pets are allowed.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Front Desk at (352) 394-7575.
• No refunds for early departure.

Deposit and Payment Schedule:

Daily

• Your credit card will be charged one night rack rate prior to arrival.
• Balance due on reservation start date.

1 to 3 Months

• One month deposit, not to exceed $750.00  is due at time of reservation.
• Balance due on reservation start date.

4 to 5 Months

• One month deposit, not to exceed $750.00, is due at time of reservation.
• 50% of balance is due on reservation start date.
• Final balance due on 1st day of 2nd month of reservation.

6 months or longer

• One month deposit, not to exceed $750.00, is due at time of reservation.
• 50% of balance due on reservation start date.
• 25% of balance due on 1st day of 2nd month of reservation.
• Final balance is due on 1st day of 3rd month of reservation.

RV and Park Model Annuals

• First year: paid in full
• Second year: 3 consecutive monthly payments
• After 2 years:  equal monthly payments (subject to good credit history and credit card agreement on file. 
• The method of payment for deposits is credit or debit card. If deposit is made in person, cash and/or check are acceptable.

Cancellation and Refund Policy:

Daily and Weekly Stays

• If a site reservation is canceled at least 48 hours prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• A cancellation notification of less than 48 hours will result in a forfeit of your deposit.
• No refunds for early departure.
• If a rental unit reservation is canceled at least seven days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• Rental unit reservations that are canceled within seven days of arrival are not eligible to receive a refund.

Long Term Stays

• For reservations of one month or more, full refund of your reservation deposit will be given for cancellations made sixty (60) days in advance of the original arrival date.
• For cancellations received less than sixty (60) days from arrival date, the deposit amount will be held on account for a future stay.
• The only exception is a death or documented major family medical emergency, which will entitle the guest to full refund of the deposit if the cancellation is made prior to check-in.
• Refunds for death or extended hospitalization will be reviewed on an individual basis at the regional level.
• No refunds for early departure.

Helpful Information:

• For the Front Desk, call (352) 394-7575.
• GPS Address: 2110 Thousand Trail Blvd Clermont FL 34714
• Mailing Address: 2110 US HWY 27 S Clermont FL 34714