POLICIES & GENERAL INFORMATION

HOURS & CHECK-IN REQUIREMENTS 

• RV Site Check-in: 12 noon
• RentalCheck-in: 4 p.m. 
• RV/Rental Check-out: 11 a.m. 
• Business Office Hours: Mon - Fri: 8:30 a.m. - 5:30 p.m., Sat: 8:30 a.m. - 5 p.m., Sun: 10 a.m. - 5 p.m.
• Quiet Hours: 10 p.m. - 8 a.m. 
• Minimum Check-in age is 18 years old. 
• Guests aged 12 years old and under at the time of check in are considered children.
• RVs older than 15 years must be approved by the resort prior to check-in. 

After Hours Arrivals 

• If your plans change and you need to arrive outside of normal business hours, please refer to your confirmed reservation information. 

Rates & Cancellation Policies 

Rates Policy 

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of $250. Any remaining balance is due prior to arrival.
• Rates based on 4 people (2 adults/2 children).
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals. 
• To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online. 
• By using a credit card for a deposit, guarantee or payment, you agree to the following: I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply fundsI have on deposit with MHC Property Management L.P.against what I owe. 

Deposit & Payment Schedule:  Daily 

• Your credit card will be charged one-night rack rate prior to arrival. 
• Balance due on reservation start date. 

1 to 3 Months 

• One-month deposit, not to exceed $750, is due at time of reservation. 
• Balance due on reservation start date. 

4 to 5 Months 

• One-month deposit, not to exceed $750,is due at time of reservation. 
• 50% of balance is due on reservation start date. 
• Final balance due on 1st day of 2nd month of reservation. 

6 months or longer 

• One-month deposit, not to exceed $750, is due at time of reservation. 
• 50% of balance due on reservation start date. 
• 25% of balance due on 1st day of 2nd month of reservation. 
• Final balance is due on 1st day of 3rd month of reservation. 

Annual 

• Rental/Tied Down accommodation - One-month deposit is required for new guests. 
• RV annuals - One-month deposit is required. 
• Monthly payment schedule for annual reservations is subject to good credit history and credit card agreement on file. 
• The method of payment for deposits is credit or debit card. If deposit is made in person, cash and/or check are acceptable. . 

Cancellation Policy 
In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
No refunds will be issued for early check-out. 

• RV campsites: We allow full refunds for cancellations up to 48 hours prior to your arrival date for dialy and weekly reservations. 
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations. 
• Daily and weekly reservations: For cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays for long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay. 

Daily and Weekly Stays 

• If a RV site reservation is canceled at least 48 hours prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit. 
• A cancellation notification of less than 48 hours will result in a forfeit of your deposit. 
• If a rental reservation is canceled at least seven days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit. 
• Rental reservations that are canceled within seven days of arrival are not eligible to receive a refund. 

Long Term Stays 

• For reservations of one month or more, full refund of your reservation deposit will be given for cancellations made sixty (60) days in advance of the original arrival date. 
• For cancellations received less than sixty (60) days from arrival date, the deposit amount will be held on account for a future stay. 
• The only exception is a death or documented major family medical emergency, which will entitle the guest to full refund of the deposit if the cancellation is made prior to check-in. 
• Refunds for death or extended hospitalization will be reviewed on an individual basis at the regional level. 

Rentals Policy 

• A 3-day minimum stay reservation is required for rentals. 
• $200 deposit secured with a credit card is required. Your deposit becomes a refundable security deposit after checkout. 
• A walk through will be made to determine if any charges against the security deposit will be made. 
• No refunds for early departure

Pet Policy & Associated Fees 

• Pets are allowed except in select rentals. 
• No aggressive breeds. 
• Two (2) pets max per site 
• Please clean up after pets and do not leave unattended on site.   
• Pets are permitted in select rentals, please check rental tab for more information. 
• No cages or fencing/pens are permitted on site.  

WIFI Availability & Associated Fees 

• Free WiFi hotspot at the RV Clubhouse Café and Tiki Bar. WiFi service is available at the rental or RV site from Spectrum Internet for an additional charge. 
• Paid WiFi available on RV sites for $4.00 per day/ $35.00 per month. 

Campground Services

• Tent Camping: No tenting camping allowed on RV sites. Five (5) designated sites for tents only.  
• Cable: Included for free on RV sites & in rentals.  
• Honey Wagon: No honey wagon service  
• Tow Trailer Rules: Tow trailers are permitted on RV sites if it fits within the limits of the site. In the event of oversized equipment, storage is available for an additional charge. Please contact front office for storage reservations.  
• Tow Trailer Storage Pricing: $10 per day/ $35 per week/ $80 per month.