Policies

NON-THOUSAND TRAILS CAMPING PASS POLICIES
General Policies:

• Site check in: 12 noon
• Site check out: 12 noon
• Rental check in: 4 p.m.
• Rental check out: 11 a.m.
• Upon check in you may be asked to provide a valid ID, and a certificate of insurance and registration for your unit. Members should also have their membership card on hand.
• Minimum check in age is 18 years old.
• Guests aged 6 years old and under at the time of check in are considered children.
• Leashed pets are always welcome on the property, but may not be allowed in specific rentals. We do not allow pets in some accommodation types; however, we do allow service animals and a service animal may have stayed in the unit.
• Sites are not pre-assigned and are first come, first served.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (877) 864-2728.
• To make changes to your reservation, please call our Reservation Department at (541) 593-8494 and specify that you booked your reservation online.

Reservation & Payment Policies:

• Your credit card will be charged one night rack rate prior to arrival.
• If a RV/Tent site reservation is cancelled at least 2 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit. Otherwise the one night deposit will be forfeited.
• If a rental reservation is cancelled at least 7 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• Rental reservations that are cancelled within 7 days of arrival are not eligible to receive a refund.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• Prices and site type are subject to availability.
• No refunds will be issued for early check out.
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.

Helpful Information

• Maximum 6 persons per site. More than 6 persons will require rental of an additional site.
• Extra vehicles (over 1 passenger vehicle) are charged $10 per vehicle, per night.
• Pets in our rentals are charged $10 per pet, per night.
• We have NO sewer hook-up sites and very limited 50 amp sites.

THOUSAND TRAILS CAMPING PASS POLICIES

General Policies:

• Site check in: 12 noon
• Site check out: 12 noon
• Rental check in: 4 p.m.
• Rental check out: 11 a.m.
• Minimum check in age is 18 years old.
• Guests aged 6 years old and under at the time of check in are considered children.
• Pets are allowed in all sites and in designated rental units.
• Sites are not pre-assigned and are first come, first served.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Resort Services Dept at (541) 593-8494.

Reservation & Payment Policies:

• Your credit card will be charged prior to arrival for rental reservations.
• To make changes to your reservation, please call our Reservation Department at (800) 288-7245 or use the “Current Reservation” option at www.thousandtrails.com to change or cancel your reservation. Changes or cancellations on the first day of the reservation can only be made via phone.
• If a site reservation is cancelled at least 1 day prior to arrival, there is no cancellation fee. Otherwise, a $32 cancellation fee applies.
• If a rental reservation is cancelled at least 7 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• Rental reservations that are cancelled within 7 days of arrival are not eligible to receive a refund.
• No shows in rentals are subject to penalty of the equivalent of the Itinerary Total.
• No shows in sites are subject to a penalty of $32.
• Prices and site type are subject to availability.
• No refunds will be issued for early check out.

Helpful Information:

• Maximum 10 persons per site. More than 10 persons will require rental of an additional site.
• Members are allowed 2 passenger vehicles. Each vehicle must be driven by a card carrying member. Extra vehicles are charged $10 for the car and driver.
• For pets in our rentals, there is a charge of $10 per pet, per night, with a $50 maximum charge per stay.
• We have NO sewer hook-up sites and very limited 50 amp sites.