Policies

NON-THOUSAND TRAILS CAMPING PASS POLICIES

General Policies:

• Site check in: 12 noon
• Site check out: 12 noon
• Rental check in: 4 p.m.
• Rental check out: 11 a.m.
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your unit. Members should also have their membership card on hand.
• Minimum check in age is 18 years old.
• Guests aged 6 years old and under at the time of check in are considered children.
• Pets are allowed.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (877) 864-2728.
• To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.

Reservation & Payment Policies:

• Your credit card will be charged one night rack rate prior to arrival.
• Prices and site type are subject to availability.
• Balance due on reservation start date.

Cancellation and Refund Policy:

• If a RV/Tent site reservation is cancelled at least 2 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit. Otherwise the one night deposit will be forfeited.
• If a rental reservation is cancelled at least 7 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• Rental reservations that are cancelled within 7 days of arrival are not eligible to receive a refund.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check out.

Helpful Information

• Maximum 6 persons per site. More than 6 persons will require rental of an additional site.
• Extra vehicles (over 1 passenger vehicle) are charged $10.00 per vehicle, per night.
• If 50 amp service is available, there is a $5.00 per night fee
• Pets in our rentals are charged $10 per pet, per night.
• Clubhouse is open 8 a.m. - 9 p.m. (Nov 1 - Mar 14), 8 a.m. - 10 p.m. (Mar 15 - May 14 and Oct 1- Oct 31) and 8 a.m. - 11 p.m. (May 15 - Sept 30)
• Linens have been provided for your convenience. If used, a convenience fee of $15 will be applied to your stay. The fee can be prepaid at the time of check in. Linen packages include bedding and towels for 2 or 4 (depending on accommodations).

THOUSAND TRAILS CAMPING PASS POLICIES

General Policies:

• Site Check In: 12 noon
• Site Check Out: 12 noon
• Rental Check In: 4 p.m.
• Rental Check Out: 11 a.m.
• Minimum Check In age is 18 years old.
• Guests aged 6 years old and under at the time of check in are considered children.
• Pets are allowed in all sites and in designated rentals.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Resort Services Dept at (541) 867-3100.
• To make changes to your reservation, please call our Reservation Department at (800) 288-7245 or use the “Current Reservation” option at www.thousandtrails.com to change or cancel your reservation. Changes or cancellations on the first day of the reservation can only be made via phone.

Reservation & Payment Policies:

• Your credit card will be charged prior to arrival for rental reservations.
• Prices and site type are subject to availability. 

Cancellation and Refund Policy:

• If a site reservation is cancelled at least 1 day prior to arrival, there is no cancellation fee. Otherwise, a $32 cancellation fee applies.
• If a rental reservation is cancelled at least 7 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• Rental reservations that are cancelled within 7 days of arrival are not eligible to receive a refund.
• No shows in rentals are subject to penalty of the equivalent of the Itinerary Total.
• No shows in sites are subject to a penalty of $32.
• No refunds will be issued for early check out.

Helpful Information:

• Maximum 10 persons per site. More than 10 persons will require rental of an additional site.
• Members are allowed 2 passenger vehicles. Each vehicle must be driven by a card carrying member. Extra vehicles are charged $10 for the car and driver plus $2 per additional person per night.
• Pets in our rentals are charged $10 per pet, per night, with a $50 maximum charge per stay.
• Clubhouse is open 8 a.m. - 9 p.m. (Nov 1 - Mar 14), 8 a.m. - 10 p.m. (Mar 15 - May 14 and Oct 1 - Oct 31) and 8 a.m. -11 p.m. (May 15 - Sept 30)
• Linens have been provided for your convenience. If used, a convenience fee of $15 will be applied to your stay. The fee can be prepaid at the time of check in. Linen packages include bedding and towels for 2 or 4 (depending on accommodations).