Policies

General Policies:

• Check In: 11 a.m.
• Check Out: 11 a.m.
• Minimum Check In age is 55 years old.
• Guests aged 18 years old and under at the time of check in are considered children.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (800) 399-5127.
• To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.

Reservation  Payment Policies:  Transient

• Your credit card will be charged one night rack rate prior to arrival.
• Balance due on reservation start date.

Reservation Payment Policies: Extended Stay  30 days or longer 

      1  Month:

• $200 deposit due at time of reservation.
• Remaining balance is due on reservation start date. 

      2 to 6  Months:

• One Month deposit due at time of reservation.
• 50% of balance is due on reservation start date.
• Final balance is due on 1st day of 2nd Month of reservation.

 Rental Unit Extended Stays  30 days or longer  (No Daily or Weekly) 

      1  Month:

• $500 deposit due at time of reservation.
• Remaining balance is due on reservation start date. 

      2 to 6  Months:

• $500 deposit due at time of reservation.
• 50% of balance is due on reservation start date.
• Final balance is due on 1st day of 2nd Month of reservation.

Cancellation and Refund Policy:

Daily or Weekly RV Site Reservatons:

• If a RV site reservation is cancelled at least 2 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit. Otherwise the one night deposit will be forfeited.

Monthly Reservations (RV/Rentals):

• For a full refund to be issued, cancellations must be made 60 prior to arrival or before September 1st.
• After September 1st, your deposit will be held for a future stay to be used within one year or the following season.

Helpful Information:

• Rates are based on 2 persons.
• Electricity is additional.
• Utility fees will be assessed in accordance with current metering and fee collection standards.
• No Tent sites.
• WiFi Hotspot located in the Main Hall. 

Pet Policy:

• Pets are welcome at Alamo Palms.
• Breeds not allowed are: Pit Bulls, Rottweilers, Staffordshire Terriers, Dobermans, Chow-Chows, Wolf/Wolf-hybrids or crosses thereof.
• Any droppings left by pets must be picked up and disposed of properly.
• No chronic barkers.
• If a pet becomes a problem or threat, or you fail to comply with these rules, the result is one warning before the removal of your pet is required. Should resident choose to leave the park, no refund will be issued.
• We do not allow pets in some accommodation types; however, we do allow service animals and a service animal may have stayed in a unit.