General Policies & Information

• Policies subject to change without notice.

Check-in/Check-out & Hours

• Check-in:
  11 a.m.
• Check-out:
  11 a.m.
• Minimum check-in age is
  55
  years.
• Guests aged
  18
  years and under at the time of check-in are considered children.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (800) 399-5127.
• To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.

Reservation & Rates

• Mandatory two night reservations required for weekends and 3 nights for holidays.
• Single night midweek campsite reservations may be booked.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• To make changes to your reservation please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.

Deposit and Payment Schedule

• By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.

Daily/Weekly Stays

• Your credit card will be charged a deposit of one night rack rate. Any remaining balance is due prior to arrival.

Extended Stays

• For all stays of one month or longer, a one month deposit up to a maximum deposit of $750 is required at the time of reservation. See below for information about remaining balances.

1 Month

• Balance due on reservation start date.

2 to 6 Months

• 50% of balance is due on reservation start date.
• Final balance due on 1st day of 2nd month of reservation.

Cancellation and Refund Policy

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 48 hours prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay.

Pet Policy

• Pets are welcome at Alamo Palms.
• Breeds not allowed are: Pit Bulls, Rottweilers, Staffordshire Terriers, Dobermans, Chow-Chows, Wolf/Wolf-hybrids or crosses thereof.
• Any droppings left by pets must be picked up and disposed of properly.
• No chronic barkers.
• If a pet becomes a problem or threat, or you fail to comply with these rules, the result is one warning before the removal of your pet is required. Should resident choose to leave the park, no refund will be issued.
• We do not allow pets in some accommodation types; however, we do allow service animals and a service animal may have stayed in a rental.

Campground Services & Information:

• Rates are based on 2 persons.
• Electricity is additional.
• Utility fees will be assessed in accordance with current metering and fee collection standards.
• No Tent sites.
• WiFi Hotspot located in the Main Hall.