General Policies & Information

• Policies subject to change without notice.

Check-in/Check-out & Hours

• RV check-in: 1 p.m.
• RV check-out: 11 a.m.
• Rental check-in: 4 p.m.
• Rental check-out: 11 a.m.
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Minimum check in age is 21 years.

After Hours Arrival

• If your plans change and you need to arrive outside of normal business hours, please refer to your confirmed reservation information. Or, contact the campground at (903) 523-4206 prior to arrival to make late arrival arrangements.

Reservation & Payment Policies

• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• Your credit card will be charged one night rack rate prior to arrival.
• Balance due on reservation start date.
• Prices and site type are subject to availability.
• To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.

Cancellation and Refund Policies

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed. 
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate. 

Pet Policy

• Pets are allowed.

Campground Services & Information

• No ATVs are allowed on the preserve.
• Due to extreme heat and drought conditions boat ramp access and resort activities may be limited. Contact the property direct for up to date conditions.
• We are unable to accept U.S Postal Service Mail. UPS and FedEx packages will be accepted for those checked into the preserve, and a $5 handling fee will be charged.
• NO Boats or Trailers are allowed to be parked in RV Campsite, must be parked in designated areas.
• All 50amp Sites and Pull-through Sites are considered Premium Sites. A $3 nightly premium fee will be charged at campground upon selection of a Premium Site.