Policies

General Policies:

• RV check in: 1 p.m.
• RV check out: 11 a.m.
• Rental check in: 4 p.m.
• Rental check out: 11 a.m.
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your RV. Members should also have their membership card on hand.
• Minimum check in age is 21 years old.
• Pets are allowed.
• For late arrival arrangements, please contact our Reservation Department at (877) 864-2728.
• To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.

Reservation & Payment Policies:

• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• Your credit card will be charged one night rack rate prior to arrival.
• Balance due on reservation start date.
• Prices and site type are subject to availability.
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.

Cancellation and Refund Policies:

• If a RV/Tent site reservation is canceled at least 2 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit. Otherwise the one night deposit will be forfeited.
• If a rental reservation is canceled at least 7 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• Rental reservations that are canceled within 7 days of arrival are not eligible to receive a refund.
• A $100 refundable security deposit on a major credit card is required upon check in of your rental. You are responsible for damages to the rental and its contents, as well as for the cleanliness of the rental.
• If any items require repair or replacement, or if excess cleaning is required, the security deposit will not be refunded and you may incur additional charges for replacement cost due to the nature of the damages.
• In the case of multiple sites booked, cancellation penalties apply to each site that is canceled or changed.
• No refunds will be issued for early check out.

Helpful Information:

• No ATVs are allowed on the preserve.
• Due to extreme heat and drought conditions boat ramp access and resort activities may be limited. Contact the property direct for up to date conditions.
• We are unable to accept U.S Postal Service Mail. UPS and FedEx packages will be accepted for those checked into the preserve, and a $5.00 handling fee will be charged.
• NO Boats or Trailers are allowed to be parked in RV Campsite, must be parked in designated areas.