Policies & General Information

• Policies subject to change without notice.

Hours

Check-in/Check-out

• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Minimum Check-in age is 21 years.
• Guests aged 21 years and under at the time of check-in are considered children.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (877) 864-2728.
• To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• Two-hour early check-in for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.

Pet Policy

• Pets are allowed.
• Rental Pet Policy: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

Reservation & Payment Policies

• Your credit card will be charged one night rack rate prior to arrival.
• Balance due on reservation start date.
• Prices and site type are subject to availability. 
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.
• RV sites and lodging typically accommodate four guests. A guest fee is added per day to the reservation rate for each additional guest over four.

Cancellation and Refund Policies

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed. 

• No refunds will be issued for early check-out.

• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.

• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.

• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate. 

Campground Services & Information

• WiFi hotspot is in the Family Center, Lodge, and Activity Center.
• Cable TV (Cabins, Lodge, and Activity Center only).
• Wood fires not permitted.
• 50amp sites are charged an additional $3 per night.
• Due to extreme heat and drought conditions boat ramp access and resort activities may be limited. Contact the property direct for up to date conditions.