Policies

General Policies:

• Check In Time: 12 noon
• Check Out Time: 12 noon
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your unit. Members should also have their membership card on hand.
• Minimum Check In age is 21 years old.
• Guests aged 17 years old and under at the time of check in are considered children.
• Pets are allowed.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.

Reservation and Payment Policies:

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of $250. Any remaining balance will be due upon arrival.
• If you cancel your reservation 14 or more days prior to arrival, you will be charged a $25 administrative fee.
• If you cancel your reservation within 14 days of arrival, you will forfeit your deposit; up to a maximum of $250.
• In the case of multiple sites booked, cancellation penalties apply to each site that is canceled or changed.
• Prices and site type are subject to availability.
• No refunds will be issued for early check out.
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.

Deposit and Payment Schedule:
Daily

• Mandatory two night stay on weekend reservations and three nights for holiday reservations.
• One night midweek campsite reservations can be booked.
• One night campsite reservation for a weekend can only be booked on the day of arrival. (Overrides can only be approved by the Property Ops. Staff)
• One night rental reservation can be booked only 48 hours in advance and there is a $10.00 surcharge.

1 to 5 Month

• One month's deposit is due at time of reservation.
• Remaining balance is due on reservation start date.
• The method of payment for deposit is by credit or debit card. If deposit is made in person, cash and/or check are acceptable.
• Checks will be accepted if paid 30 days in advance.

Cancellation and Refund Policy:

• No Show - Refund will not be granted.
• No refunds will be granted for holiday reservations (Memorial Day, July 4th, Labor Day) if canceled less than 14 days before the reservation.
• Long Term - One month or longer
• If a stay is shorter than original reservation, and less than one month, no refund will be given. If one month or longer, the rate will be adjusted to the appropriate rate type (i.e. daily, weekly, etc.)
• Policy subject to change without notice.
• Refunds for death or extended hospitalization will be reviewed on an individual basis at the Regional level.

Helpful Information:

• No after dark parking: For the general safety and comfort of all guests, we do not allow after hours arrivals to enter and park in the resort. Please remain in the office parking lot until the morning and you will be assigned a site immediately when the office opens. There are restrooms at the rear of the office building for your use and comfort. Thank you so much for your cooperation.