General Policies & Information

Check-in/Check-out & Hours

• Campsite check-in: 12 noon
• Campsite check-out: 12 noon
• Rental check-in: 4 p.m.
• Rental check-out: 11 a.m.
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Minimum check in age is 18 years.
• Guests aged 24 years and under at the time of check-in are considered children.
• All parties included in a reservation must check-in together. If the parties arrive separately, a $10 per vehicle guest fee will be assessed.

Pet Policy

• Leashed pets are always welcome on the property; but are not allowed in some of our rentals. However, we do allow service animals and a service animal may have stayed in a rental.

After Hours Arrival

• If you need to arrive outside of normal business hours, please refer to the Late Arrivals information in your confirmed reservation email. Or, contact the campground at (804) 693-6924 prior to arrival to make late arrival arrangements.
• Arrivals after 10 p.m. will be dry docked until 8 a.m. the following morning. This is in respect to our campers during quiet hours.

Reservation & Payment Policy

• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• By using a credit card for a deposit, guarantee or payment, you agree to the following: If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds I have on deposit with MHC Property Management L.P. against what I owe.

Deposit & Payment Schedule

Daily

• Mandatory 2 night reservations for weekends and 3 nights for holidays.
• 1 night midweek campsite reservations can be booked.
• 1 night campsite reservation for a weekend can only be booked on the day of arrival. (Overrides can only be approved by the Property Ops. Staff)
• 1 night rental reservation can be booked only 2 days in advance and there is a $10 surcharge.

1 to 5 Month

• One month deposit is due at time of reservation.
• Balance due upon reservation start date.
• The method of payment for deposits is by credit or debit card. If deposit is made in person, cash and/or check are acceptable.
• Check will be accepted if paid 30 days in advance.

Cancellation & Refund Policy

• If a stay is one month or longer, the rate will be adjusted to the appropriate rate type (i.e. daily, weekly, etc.)
• Refunds for death or extended hospitalization will be reviewed on an individual basis at the regional level.
• Policy subject to change without notice.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: For cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay.

Campground Information & Services

• To help meet our green incentive, gas golf carts are no longer permitted. Only electric golf carts are allowed in the resort.